Trillion Diamond (M) Sdn Bhd gives utmost importance to quality control wherein our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on Trillion Diamond (M) Sdn Bhd.
If there happens to be any discrepancy in products that you received and you would like to return the product, please contact us at email@example.com or 0139915792 for further instruction. We would like to highlight that any return and refund for products are strictly subject to the following terms and conditions:
- If any product has been delivered in a damaged or defective condition; or
- if the wrong product size which is different from the order is delivered
Only if either one of the reasons as per above is applicable, Trillion Diamond (M) Sdn Bhd may proceed to exchange your product. Trillion Diamond (M) Sdn Bhd reserves the rights to refuse any request for refund. Any request for return and refund for products due to mere change of mind are STRICTLY rejected and not to be entertained.
Terms to request for a return:
- You are required to submit the return request to our customer service via Whatsapp within 24 hours from the date you received the product(s) or we reserve the right not to attend to your request.
- Only eligible for a return to exchange for defect/sizing problem.
- Only can be exchanged if the size requested are available in stock. You will need to check
with our customer service for stock confirmation.
- Send the picture(s) of the defect/damage or wrong product(s) size.
- To be eligible for a return, your item must be unused and in the original packaging.
Customer is advised to wait for our instruction for the next course of action after submitted Return Request. In the event the Customer does not receive any reply from us within 1 working days, please contact us either by email firstname.lastname@example.org or call to 0139915792 for further enquiries or assistance.
How to return the product(s)?
You will receive an acceptance reply from us upon approval of your return request. Please attach the complete set of packaging in the return parcel. You may incur shipping charges subject to the reason for return.
Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to collect the damage fund from you.
Please return the product(s) to the following address:
Trillion Diamond (M) Sdn Bhd
G-7, Dagang Cahaya, Jalan Dagang 5,
Taman Dagang, 68000 Selangor, Malaysia.